Shipping & Returns

Can you ship to an international destination?

ShoxSneakers.com can ship to any international locations. Additionally, we offer FREE Shipping to most of the countries worldwide. A flat handling charge of only $3.00 per order.

All Items are shipped directly from China, Philippine or Vietnam. Shipping is via Filipino Express, China EMS, UPS, TNT.etc. Your order will be processed and ship out within 1 to 3 days once we received your payment. Shipping will take 5-7 days to reach you. Tracking number will be provided.

Return & Exchange
We offers a 7 Day Satisfaction Guarantee. If, for any reason, you are not completely satisfied with your purchase, we will gladly accept your return for an exchange or refund within 7 days of your delivery date if the following conditions are met:

1. Returned items must be completely new in saleable condition.
BEFORE WEARING YOUR SHOES OUTSIDE, PLEASE TAKE A FEW MINUTES TO TRY THEM ON A CARPETED SURFACE. Trying your shoes on a carpeted surface will ensure that we can provide a refund or exchange in the event that you are not satisfied.

We WILL NOT accept returns and/or exchanges if there is evidence that the shoes have been worn outdoors. ShoxSneakers.com reserves the right to refuse any return and/or exchange that does not meet the conditions stated herein.

2. The original shoebox and accessories must be returned with the shoes in new and saleable condition.
PLEASE PACK THE SHOES, SHOEBOX, AND ANY ACCESSORIES INSIDE ANOTHER SHIPPING BOX. Returns without the original shoebox and accessories will not be accepted. Returns using the shoebox as a shipping box will not be accepted also.

3. A return authorization number must accompany all returns and exchanges.
To return a product, you must contact Customer Service for a return authorization number. If a return authorization number is not obtained prior to returning the package, the return may not be accepted.

4. Defective products will be accepted within 14 days of the delivery date for exchange only.
We will accept a defective products within 14 days. After 14 days,the damage will usually be considered normal wear and tear associated with athletic shoes.

Return for Exchange
If you are returning for exchange,

please email sales@shoxsneakers.com for your return authorization number and to order your exchange item. Ordering your exchange item will better ensure availability. We will refund your purchase price once we receive your return. If you choose not to order, you still have to email to obtain a return authorization number.

Return Shipping Charges: Customer will be responsible for the any charge to ship the item back to us. If you believe an error was made in your order, please contact Customer Service.

Items returned for exchange: If the desired item is out of stock, the return will be treated as a return for refund. ShoxSneakers.com will issue a refund less the cost of the original free shipping, and we will notify you by email about your refund.

Please allow 14 business days for us to receive and process your returned merchandise. Please allow as much as two billing cycles for the credit to appear on your credit card statement.

We recommend using an insured parcel service such as UPS or UPS for all returns. You may use the tracking number they provide to track the status of your return.

If you have further question, feel free to contact us at:

Email: sales@shoxsneakers.com